Return Policy
At Tazga, we believe in offering premium service to our customers! If any of our products come in short of expectations, don't sweat it! Send us your feedback at customerservice@shoptazga.com and let us know how we can be better next time. Upon receipt of your return, we'll provide you with a full refund or you may exchange your purchase for something else that catches your eye.
Return Policy
We offer refunds or exchanges for all unworn, undamaged merchandise. All returns must come in their original packaging with original tags attached. Refunds will be made to original form of payment when postmarked within 30 calendar days from the date we ship the order. We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. If returns do not meet these requirements, you will be contacted and the items will be shipped back to you which are subject to additional shipping cost.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
1. Gift cards
2. Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
No partial refunds are granted.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 days.
For returns you should mail your product to:
Tazga LLC
1228 3rd Street Promenade
Santa Monica, CA 90401, United States
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shoptzg@gmail.com.
Sale Items
Items with discounts greater than 30% off cannot be refunded, but you may exchange for online or store credit.
Exchange/Store Credit
If you would like to make an exchange for another item or need a different size, send us an email at shoptzg@gmail.com and send your items and order number to:
Tazga LLC
1228 3rd Street Promenade
Santa Monica, CA 90401, United States.
You can also make exchanges in-store at:
1228 3rd Street Promenade
Santa Monica, CA 90401, United States
We accept exchanges up to 30 days from purchase. Merchandise needs to have original tags, receipt/order number and must not have any signs of wear.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
